"Having worked closely with our most strategic customers over the past several years, I've seen firsthand what it takes to turn AI ambition into real outcomes. In this role, I'm focused on deepening our partnerships and ensuring Client Services consistently delivers the results our enterprise clients expect."
Evan Howieson
SVP of Client Services, Pypestream
What We Do
A dedicated Customer Success Manager is assigned from day one. They own your relationship, track your KPIs, and ensure every deployment milestone is met on time and on budget.
Quarterly business reviews, expansion planning, and proactive identification of new automation opportunities across your organization — turning initial deployments into enterprise-wide programs.
End-to-end project management for every implementation, upgrade, and optimization cycle. We coordinate the Agent Foundry team, manage timelines, and communicate progress at every stage.
Monthly performance dashboards covering automation rate, resolution quality, cost savings, and user satisfaction — giving your team the data to demonstrate ROI to stakeholders.
Continuous improvement cycles driven by real interaction data. We run A/B experiments on conversation flows, tune AI prompts, and update integrations as your systems evolve.
Proactive monitoring of your solution's compliance posture — including SOC 2, HIPAA, PCI DSS, and GDPR — with regular reviews and remediation support as regulations change.
The Team
In January 2026, Pypestream added 17 new employees across Client Services, Engineering, and Go-To-Market functions — including Agent Experience Engineers, Integration Architects, and Data Architects — to support sustained growth.
SVP of Client Services
Evan Howieson
Oversees customer success, account strategy, and service delivery across the enterprise client base. Three years building deep relationships with Pypestream's most strategic clients.
Customer Success Managers
Dedicated relationship owners for each enterprise account — managing onboarding, QBRs, expansion planning, and escalation resolution.
Service Delivery Managers
Project managers embedded in every implementation, coordinating the Agent Foundry team and ensuring deployments stay on scope, schedule, and budget.
Technical Account Specialists
Deep platform expertise to support integration troubleshooting, performance tuning, and technical escalations without requiring a separate support ticket.
Engagement Model
Meet your dedicated CSM and service delivery team. Align on goals, timelines, and success metrics.
Client Services coordinates the PypeX delivery team throughout every phase of your deployment.
Intensive support during the first 30 days post-launch — rapid response, daily check-ins, and real-time monitoring.
Monthly performance reviews, quarterly business reviews, and proactive optimization recommendations.
Identify new use cases, additional channels, and enterprise-wide rollout opportunities with your strategic account team.
Whether you're evaluating Pypestream or already a customer looking to expand, our Client Services team is ready to talk about your goals and how we can help you achieve them.